This agreement defines the level of service provided through the suggestions platform of the Asir Development Authority. It clarifies the commitments and standards the Authority adheres to toward platform users, aiming to ensure a reliable and transparent experience that enhances effective communication with beneficiaries. This agreement embodies the principles of transparency and accountability adopted by the Authority in its dealings with the public, as it gives great importance to every suggestion received, studies it, and reviews it within approved frameworks and procedures, contributing to the development of the Asir region.
This agreement outlines the service level provided by the Aseer Region Development Authority to users benefiting from the Suggestions Platform. It includes details on commitments, responsibilities, and the expected standards of performance and quality.
The platform serves as a channel to receive suggestions and ideas from beneficiaries with the goal of developing and improving the Aseer Region.
The service includes:
The platform is committed to maintaining a high level of readiness and availability to continuously provide the service as follows:
| Element | Time Frame | Goal |
|---|---|---|
| Platform availability | 99.9% monthly uptime | Ensure users can access the service at all times |
| Working hours | 24/7 | Receiving suggestions at all times |
| System response time | Less than 10 seconds | Fast loading and operation of the user interface |
| Emergency issue handling | Within 4 hours of issue reporting | Ensure service continuity and minimize downtime |
| Scheduled maintenance | 48-hour prior notice | Notify users in advance |
For feedback or complaints regarding the service, you may contact:
https://www.asda.gov.sa/en/contact-us
Last Updated: 03/05/2026 – 4:13 PM (Saudi Arabia Time)
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