Accessibility Policy
Introduction
The Asir Region Development Authority is committed to providing an inclusive digital environment that enables all users, including the elderly and persons with disabilities, to access its services and digital platforms. This is in line with local regulations and international best practices. Recently, the Authority launched the Asir Digital Portal, which includes nearly thirty digital services, enabling beneficiaries to track their transactions digitally without the need to visit the Authority’s headquarters. The Authority continuously seeks to develop its digital platforms to be more accessible and inclusive, believing that access to government services is a fundamental right for all members of society, in line with national directions aimed at enhancing digital transformation and improving service quality for beneficiaries.
Objectives
- Ensure digital services are accessible to all beneficiaries of the Authority’s services.
- Design and develop platforms compatible with different devices and screen sizes according to the highest technical standards.
- Continuously improve user experience and enhance accessibility to the Authority’s services.
- Build scalable and expandable digital platforms aligned with rapid technological advancements.
- Strengthen digital trust among beneficiaries by providing secure, reliable, and easy-to-use services.
Scope
This policy applies to all Authority websites, applications, and digital services, as well as all internal or contracted entities involved in developing and maintaining these services.
Core Principles
Perceivability: Present content in ways that all users can perceive.
Operability: Design user-friendly interfaces.
Understandability: Simplify content and interaction.
Robustness: Ensure compatibility with current and future technologies.
General Standards
- Support browsing across different devices.
- Provide text alternatives for non-text content.
- Facilitate navigation and content accessibility.
Roles and Responsibilities
Development and content teams: Continuously apply accessibility standards throughout all stages of work.
Users: Provide feedback through official support channels.
Continuous improvement: This policy is regularly reviewed and updated to keep up with technological developments and ensure compliance with best practices.
We continuously strive to enhance the support provided to our service beneficiaries. To achieve this, multiple channels have been made available to deliver secure and reliable electronic services.
Last Updated: 03/05/2026 – 4:13 PM (Saudi Arabia Time)